Complaint process

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The Board of Directors and Trustees has agreed to join the first wave of the UKCP Central Complaints process. AFT expects that members practising as Family and Systemic Psychotherapists, Systemic Psychotherapists and Family Therapists in any capacity should be registered with UKCP or another registering body which can protect the public by receiving and managing complaints regarding their psychotherapy practice.  All fitness to practice complaints against UKCP Registered members will be handled directly by UKCP.  See How to make a complaint.   

Members of the Association for Family Therapy are required to accept the Rules of Conduct as a condition of membership.  Allegations of a breach of the rules must be made in writing to the Chair of the Members Conduct Committee via the AFT Office, 7 Executive Suite, St James Business Centre, Wilderspool Causeway, Warrington, WA4 6PS and include any relevant evidence to support the allegation.  Procedures for Managing Breaches of the Rules of Conduct for Members. 

If you wish to make a complaint against AFT, AFT have a Complaints Policy and a form for you to complete and return to us.  

AFT publishes a Code of Ethics and Practice and expects each member to be guided by this code in their work, in resolving ethical dilemmas, in their participation in the work of AFT and when representing AFT.  Also see the AFT Safeguarding Policy.

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